LEGAL

  • Introduction

    This website uses cookies to enhance the user experience and optimize its performance. Below, we explain how cookies are used on this site and how you can manage them.

    What are cookies?

    Cookies are small text files that are stored on the user’s device when visiting a website. Their main purpose is to remember information about browsing activity to make future visits more convenient and personalized.

    Types of Cookies Used

    This website uses the following types of cookies:

    • Technical or strictly necessary cookies: Enable navigation on the website and access to essential features. These do not require prior consent.

    • Preference or personalization cookies: Allow the website to remember user preferences, such as language or region.

    • Analytics or measurement cookies: Used to track and analyze user behavior to help improve the website. Consent is required.

    • Behavioral advertising cookies: Collect information about your browsing habits to show relevant ads. Consent is required.

    Third-Party Cookies

    This site may use third-party cookies, such as Google Analytics for traffic analysis, or social media platforms to enable content sharing.

    Cookie Settings and Disabling

    Users can manage or disable cookies through their browser settings. Below are links to instructions for the most commonly used browsers:

    - Google Chrome (https://support.google.com/chrome/answer/95647?hl=es)

    - Mozilla Firefox (https://support.mozilla.org/es/kb/Deshabilitar%20cookies)

    - Safari (https://support.apple.com/es-es/HT201265)

    - Microsoft Edge (https://support.microsoft.com/es-es/help/4027947/microsoft-edge-delete-cookies)

    Data Retention

    Data collected through cookies will be retained only for as long as necessary to fulfill the purposes described above, and no longer than permitted by applicable regulations.

    Acceptance of the Cookie Policy

    By continuing to browse this website, you agree to the use of cookies as described in this policy.

    For more information about our Cookie Policy, please contact us at info@maisonpalazon.com.

  • Introduction

    This Privacy Policy outlines how Maison Palazon collects, uses, and safeguards personal information from users of its website, in accordance with the General Data Protection Regulation (GDPR) and the Organic Law on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).

    Information We Collect

    We may collect the following personal data from users:

    • Full name

    • Email address

    • Shipping and billing addresses

    • Phone number

    • Payment details (we never store full credit card information)

    • Purchase history and preferences

    Purpose of Data Processing

    The personal data we collect is used for the following purposes:

    • Processing orders and shipments

    • Providing customer support

    • Sending marketing communications, with prior consent

    • Enhancing user experience on our website

    Legal Basis for Processing

    We process personal data based on the following legal grounds:

    • The performance of a purchase contract

    • User consent

    • Compliance with applicable legal obligations

    Data Sharing and Transfers

    Personal data may be shared with the following parties:

    • Logistics companies for order delivery

    • Payment service providers

    • Public authorities, when required by law

    We do not transfer personal data outside the European Economic Area (EEA) without ensuring an adequate level of protection.

    User Rights

    Users have the following rights regarding their personal data:

    • Right to access, correct, and delete their data

    • Right to restrict or object to the processing of their data

    • Right to data portability

    • Right to withdraw consent at any time

    To exercise any of these rights, please contact us at info@maisonpalazon.com.

    Data Security

    We implement appropriate technical and organizational measures to ensure the security of personal data, protecting it from unauthorized access, alteration, or disclosure.

    Changes to the Privacy Policy

    We reserve the right to update this Privacy Policy in order to comply with new legislation or to improve our services. Any updates will be posted on this page.

    If you have any questions about this Privacy Policy, please contact us at info@maisonpalazon.com.

  • Introduction

    These Terms and Conditions govern access to and use of the Maison Palazon website, as well as the purchase of products through it. By accessing and using this site, the user fully accepts these terms.

    Use of the Website

    The user agrees to use this website lawfully, respecting applicable legislation and the rights of third parties. Any fraudulent or unlawful use is strictly prohibited.

    User Registration

    To make purchases, users may register by providing accurate and truthful information. The company reserves the right to cancel accounts that do not meet these requirements.

    Purchase Process

    The purchasing process on the website includes the following steps:

    1. Selection of products and adding them to the shopping cart.

    2. Review and confirmation of the order.

    3. Entering shipping and payment information.

    4. Final confirmation of the purchase and receipt of an email with the order details.

    Prices and Payments

    Product prices include applicable taxes. Payments can be made using Visa, MasterCard, American Express, Discover, JCB, Diners Club, Carte Bancaire, UnionPay, Apple Pay, Klarna, PayPal, and PayPal Express. Transaction security is guaranteed.

    Shipping and Delivery

    Orders are shipped within the timeframes specified on the website. Maison Palazon is not responsible for delays caused by third parties.

    Returns and Refunds

    The customer has the right to withdraw from the purchase within 14 days from the date of receiving the order, in accordance with our return policy. The customer is responsible for the return shipping costs.
    We do our best to minimize the processing time of returns; however, during peak periods, returns may be delayed due to high volume.

    • Items must be returned in their original condition, unworn and unwashed, including original packaging, tags, and protective bags.

    • Returns of underwear are not accepted for hygiene reasons.

    • Maison Palazon reserves the right to refuse a refund if the returned items are not in their original selling condition (e.g., worn, damaged, missing packaging, etc.).

    • The refund will be processed once our logistics team has confirmed the correct receipt of the returned item(s); this process may take several days after delivery to be completed.

    • The refund will be issued to the same payment method used for the original purchase, and the amount will be credited within 14 business days, depending on your bank's policy.

    Intellectual Property

    All content on this website, including texts, images, logos, designs, and other graphic elements, is the exclusive property of Maison Palazon or third parties with a license, and is protected by intellectual property laws. Any reproduction, distribution, or use without prior authorization is strictly prohibited.

    Limitation of Liability

    Maison Palazon shall not be held liable for any damages resulting from the use of this website or interruptions in its service.

    Governing Law and Jurisdiction

    These Terms and Conditions are governed by Spanish law. Any disputes or disagreements shall be submitted to the courts of Barcelona, expressly waiving any other jurisdiction that may apply.

    Contact

    For any questions or concerns regarding these Terms and Conditions, please contact us at: info@maisonpalazon.com

  • Introduction

    These Terms of Sale govern the purchase of products through the Maison Palazon website. By placing an order, the customer fully accepts these terms.

    Purchase Process

    The purchase process on our website is as follows:

    1. Selection of products and addition to the shopping cart.

    2. Review and confirmation of the order.

    3. Entry of shipping and payment information.

    4. Order confirmation via email.

    Prices and Payment Methods

    All prices include applicable taxes.
    Payments may be made using Visa, MasterCard, American Express, Discover, JCB, Diners Club, Carte Bancaire, UnionPay, Apple Pay, Klarna, PayPal, and PayPal Express.
    Transactions are processed securely through certified payment gateways. Each of the above applications and methods is subject to its own terms and conditions. The Customer is deemed to have accepted the terms of service and privacy policy of the selected payment method or application.

    Shipping and Delivery

    Orders will be shipped to the address provided by the customer.
    Estimated delivery times are as follows:

    • Spain: 2 to 4 business days

    • Europe: 4 to 10 business days

    • International: 7 to 10 business days

    We are not responsible for delays caused by third parties or force majeure.

    Returns and Refund Policy

    The customer has the right to withdraw from the purchase within 14 calendar days from the date of delivery, in accordance with our return policy. The customer is responsible for the return shipping costs.

    We make every effort to process returns promptly; however, during peak periods, returns may be delayed due to high volume.

    Items must be returned in their original condition, unworn and unwashed, including original packaging, tags, and protective bags.

    Returns of underwear are not accepted for hygiene reasons.

    Refunds will be processed once our logistics team confirms proper receipt of the product. This process may take several days after delivery.

    Maison Palazon reserves the right to refuse a refund if the returned items are not in their original condition (used, damaged, missing packaging, etc.).

    Refunds will be issued using the original payment method and the amount will be credited within 14 business days, depending on your bank's policy.

    Product Warranty

    All our products are covered by a 2-year legal warranty against manufacturing defects.
    This warranty exclusively covers manufacturing or conformity defects that exist at the time of delivery and manifest within the warranty period.

    The warranty applies only to products that have not been tampered with, altered, or misused by the customer.

    Warranty exclusions include:

    • Damage caused by improper use of the product

    • Wear and tear from normal use, incorrect washing, or failure to follow care instructions

    • Changes requested for personal preferences (such as size or color)

    • Garments altered by the customer or third parties

    To use the warranty, the customer must contact us via email at info@maisonpalazon.com, indicating the order number, a description of the defect, and attaching photographs of the affected item.

    Right of Withdrawal

    Orders for made-to-order products cannot be canceled, as production begins automatically once the purchase is confirmed.

    To exercise the right of withdrawal in other cases, customers must send a written request to: info@maisonpalazon.com

    Applicable Law and Jurisdiction

    These Terms of Sale are governed by the current laws of Spain. Any disputes will be submitted to the courts of Barcelona.

    For any inquiries or claims, please contact us at info@maisonpalazon.com

  • SSHIPPING POLICY

    Shipping Times

    Shipping times vary depending on the customer’s location and the selected shipping service. Estimated delivery times are as follows:

    • Domestic shipments (Spain): 2 to 4 business days

    • International shipments within Europe: 4 to 10 business days

    • International shipments outside Europe: 7 to 14 business days

    Delivery times start from the date indicated in the order confirmation email, which will include information on production time and shipping estimates.
    We are not responsible for delays caused by third-party courier services.

    Shipping Costs

    Shipping costs depend on the weight and volume of the order, as well as the customer’s location. Final shipping fees will be displayed before the customer proceeds to payment.

    Order Tracking

    Once your order has been shipped, you will receive a tracking number that you can use to follow the status of your delivery.

    Shipping Issues

    If your order does not arrive within the estimated timeframe or if there is any issue with the shipment, please contact us at info@maisonpalazon.com so we can resolve the issue as soon as possible.

    RETURN AND REFUND POLICY

    The customer has the right to withdraw from the purchase within 14 calendar days from the date of delivery, in accordance with our return policy. The customer is responsible for return shipping costs.

    We strive to process returns as quickly as possible; however, during peak periods, return processing may be delayed due to high volume.

    • Items must be returned in their original condition, unworn and unwashed, and must include original packaging, tags, and protective bags.

    • Returns of underwear are not accepted for hygiene reasons.

    • Items purchased during sale periods or special promotions are considered final sale and cannot be returned or refunded, except in the case of manufacturing defects.

    • Refunds will be issued once our logistics team confirms the correct receipt and condition of the returned item. This process may take several days to complete after delivery.

    • Maison Palazon reserves the right to refuse a refund if the returned items are not in their original sale condition (used, damaged, missing packaging, etc.).

    • Refunds will be processed through the same payment method used for the original purchase, and the amount will be credited within 14 business days, depending on your bank’s policies.